Last update: 04/13/2026
1. Identification of the person responsible for the treatment
Company name: Orfebrería Rodríguez [or exact company name according to the Chamber of Commerce]
NIT: 901006639-1
Address: Calle 100 Sur #49 - 95, La Estrella, Antioquia, Colombia
Email: contacto@orfebreriarodriguez.com
WhatsApp: +57 300 612 2948
Website: https://orfebreriarodriguez.com
Orfebrería Rodríguez acts as controller of the personal data that it collects, stores, uses, circulates, transmits, transfers, updates, rectifies or deletes, in accordance with applicable Colombian legislation. Law 1581 defines, among others, the concepts of authorization, owner, treatment, processor, transfer and transmission.
2. Object
The purpose of this policy is to inform the owners of personal data about the way in which Orfebrería Rodríguez collects, uses, stores, shares, protects and manages their personal information, as well as the mechanisms to exercise their rights.
3. Applicable regulatory framework
This policy is adopted in compliance with Law 1581 of 2012, Decree 1377 of 2013, today compiled in Decree 1074 of 2015, and other regulations that modify, complement or replace the personal data protection regime in Colombia. The SIC reminds that the treatment policies must be recorded in physical or electronic media and made known to the owners.
4. Scope of application
This policy applies to the processing of personal data of the different interest groups of Orfebrería Rodríguez, including, among others:
• Clients and buyers,
• Business prospects,
• Users of the website and digital channels,
• Suppliers and contractors,
• Employees and former employees,
• Candidates in selection processes,
• Visitors to our facilities,
• And any other natural person whose personal data is processed by Orfebrería Rodríguez.
5. Principles applicable to treatment
Orfebrería Rodríguez will process personal data in accordance with the principles of legality, purpose, freedom, truthfulness or quality, transparency, restricted access and circulation, security and confidentiality, in the terms provided by Colombian law. These principles are part of the general data protection regime of Law 1581.
6. Personal data that we can process
Orfebrería Rodríguez may process, as the case may be, personal data such as:
• Name and surname,
• Type and identification number,
• Physical address,
• Email,
• Telephone number,
• City and country,
• Billing and payment information,
• Commercial and transactional information,
• Purchase history, orders, quotes and guarantees,
• Labor, academic or information contractual,
• Images captured through video surveillance,
• And other data necessary for the development of the commercial, labor, contractual or legal relationship.
7. Purposes of the treatment
Personal data may be processed for the following general purposes, depending on the owner's relationship with Orfebrería Rodríguez:
7.1. Clients, buyers and prospects
• Respond to requests, quotes, orders and purchases,
• Manage payments, billing, portfolio, shipments, guarantees, returns and customer service,
• Contact the owner to confirm orders, deliveries or news,
• Send information about products, services, promotions, events, campaigns and commercial news, when authorization exists,
• Manage commercial and after-sales relationships,
• Respond to requests, complaints, claims and requests,
• Comply with legal, accounting, tax and contractual obligations.
7.2. Suppliers and contractors
• Manage processes of selection, connection, contracting, execution and termination of commercial or contractual relationships,
• Validate information, references and documents,
• Make payments and comply with accounting, tax and contractual obligations,
• Manage the directory of suppliers and contractors.
7.3. Employees, former employees and candidates
• Carry out selection and hiring processes,
• Manage resumes and supports,
• Manage the employment relationship, affiliations, payroll, social security, welfare, SST and legal obligations as an employer,
• Maintain employment and contractual information in accordance with legal requirements.
7.4. Physical security and video surveillance
• Control access to facilities,
• Protect people, property, assets and information,
• Respond to security incidents,
• And serve as evidentiary support when necessary.
7.5. Digital channels
• Respond to website forms,
• Manage requests received by WhatsApp, email, social networks or other channels,
• Manage institutional and commercial communications,
• Improve user service and experience.
Colombian legislation requires that the purposes of the treatment be legitimate, informed and made known to the owner at the time of requesting authorization.
8. Authorization of the owner
Orfebrería Rodríguez will request the prior, express and informed authorization of the owner for the processing of their personal data, except in cases expressly excepted by law.
Authorization may be obtained by physical, electronic, digital, verbal means or through unequivocal conduct of the owner that allows it to be reasonably concluded that he/she granted his/her consent, to the extent that proof of this can be preserved. Law 1581 requires prior, express and informed authorization, except in legal exceptions.
9. Sensitive data
Orfebrería Rodríguez will avoid collecting sensitive data except when it is strictly necessary and legally permitted. If required, it will inform the owner that it is sensitive data and that he or she is not obliged to authorize its processing, except in cases permitted by law.
Sensitive data are understood to be those that affect the privacy of the owner or whose misuse may generate discrimination, such as those related to health, biometrics, sexual life, religious or philosophical convictions, racial or ethnic origin, among others.
10. Data on boys, girls and adolescents
In principle, Orfebrería Rodríguez will not process personal data of children and adolescents. If exceptionally it were to do so, it will guarantee that the treatment responds to and respects the best interests of minors and their fundamental rights, and will have the prior authorization of the legal representative when required.
The processing of data of children and adolescents is especially restricted in Colombia and only proceeds under reinforced protection conditions.
11. Rights of the owners
As the owner of personal data, you have the right to:
• Know, access, update and rectify your personal data,
• Request proof of the authorization granted, except when it is not legally necessary,
• Be informed about the use given to your personal data,
• Submit queries and complaints,
• Request the deletion of your data or the revocation of the authorization when appropriate,
• File complaints with the Superintendence of Industry and Commerce for violations of the applicable regulations,
• And exercise the other rights recognized by law.
These rights are provided for in Law 1581 of 2012.
12. Area responsible for handling queries and complaints
The area responsible for addressing queries, complaints, requests for updating, rectification, deletion and revocation related to personal data is:
Responsible area: Administrative and Customer Service Area
Email: contacto@orfebreriarodriguez.com
Address: Calle 100 Sur #49 - 95, La Estrella, Antioquia, Colombia
WhatsApp: +57 300 612 2948
13. Procedure for consultations
The owner, his successors in title or his duly accredited representatives may make inquiries about the personal information of the owner that resides in the databases of Orfebrería Rodríguez.
Queries will be answered within a maximum term of ten (10) business days counted from the date of receipt. If it is not possible to respond to the query within said term, the interested party will be informed before the expiration, expressing the reasons for the delay and indicating the new response date, which may not exceed five (5) business days following the expiration of the first term. These are the deadlines that the SIC applies in its own policy and that derive from the Colombian habeas data regime.
14. Procedure for complaints
The owner or his successors who consider that the information contained in a database should be corrected, updated or deleted, or who notice an alleged breach of legal duties, may file a claim. The claim must contain, at a minimum: If the claim is incomplete, Orfebrería Rodríguez may require the interested party within five (5) business days following receipt to correct the deficiencies. If two (2) months pass since the request without the requested information being submitted, it will be understood that the claimant has withdrawn.
Once the complete claim is received, a legend of “claim in process” and the corresponding reason will be included in the database within a period not exceeding two (2) business days, and this will remain until the claim is decided.
The maximum period for Addressing the claim will take fifteen (15) business days counted from the day following the date of receipt. If it is not possible to attend to it within that period, the interested party will be informed before the expiration, indicating the reasons for the delay and the date on which it will be resolved, which may not exceed eight (8) business days following the expiration of the first term. These deadlines and rules are included in the SIC and the applicable Colombian regulations.
15. Revocation of authorization and deletion of data
The owner may request the revocation of the authorization granted and/or the deletion of his personal data when he considers that the constitutional and legal principles, rights and guarantees are not being respected.
However, the request for deletion or revocation will not proceed when the owner has a legal or contractual duty to remain in the database, or when the information must be kept for legal, accounting, evidentiary, contractual or administrative obligations.
16. Transmission and transfer of personal data
Orfebrería Rodríguez may share, transmit or transfer personal data, when necessary and legally permitted, with:
• Technology providers,
• Payment gateways,
• Logistics operators and transporters,
• Hosting, mail or messaging providers,
• Accounting, legal or administrative advisors,
• Public or administrative authorities,
• And third parties acting on behalf of Orfebrería Rodríguez.
Such transmission or transfer will be carried out only for authorized purposes, under reasonable security measures and, where appropriate, through transmission agreements or appropriate contractual mechanisms. Law 1581 and the regulatory regime recognize the transfer and transmission of personal data.
17. Information security
Orfebrería Rodríguez adopts reasonable technical, human and administrative measures to protect personal data against unauthorized access, loss, adulteration, misuse, unauthorized consultation, fraud or violation.
However, no system is completely immune to risks, so the company will implement reasonable measures for continuous improvement and security management in accordance with its operational capabilities and the nature of the information processed.
18. Validity of databases and conservation of information
Personal data will be kept for as long as necessary to fulfill the purposes of the processing for which they were collected, as long as the relationship with the owner subsists, for the time required by legal or contractual obligations, or as long as it is necessary to meet administrative, accounting, fiscal, evidentiary or judicial responsibilities.
Regulatory practice in Colombia requires that the permanence of the data be related to the authorized purpose and to the special rules that order its conservation.
19. Validity of the policy and changes
This policy is effective as of its publication date.
Orfebrería Rodríguez may modify it at any time to adjust it to regulatory, operational or internal changes. Any substantial change will be reported through the website or through the channels considered relevant before its entry into force or, at least, from its publication.
20. Contact channels
For queries, complaints or requests related to this policy and the processing of personal data, you can contact us through:
Email: contacto@orfebreriarodriguez.com
Address: Calle 100 Sur #49 - 95, La Estrella, Antioquia, Colombia
WhatsApp: +57 300 612 2948
