Last update: 04/10/2026

At Orfebrería Rodríguez we work to ensure that each order is packaged, dispatched and delivered safely, organized and in accordance with the conditions informed to the client. This Shipping Policy applies to national and international shipments made through the website, WhatsApp, email, social networks, in-person service and other commercial channels enabled by the company.

2. Shipping costs

All shipping costs will be assumed by the client, unless Orfebrería Rodríguez expressly indicates otherwise in writing.
The value of transportation is not included in the price of the product and will be charged additionally, according to variables such as destination, weight, volume, required packaging, declared value, urgency, shipping method and available carrier.
Before confirming the shipment, Orfebrería Rodríguez will inform the client of the value corresponding to the shipment when this can be previously determined. In some national shipments, the exact value may only be known on the day of dispatch, a situation that will be informed to the customer.

3. Carriers and shipping methods

Orfebrería Rodríguez will carry out shipments through the carriers, logistics operators or shipping modalities with which it has an agreement, availability or operational viability at the time of dispatch.
National and international carriers may vary depending on the destination, coverage, transit times, product conditions, service availability and other applicable logistical conditions.
For national shipments, dispatch may be carried out, among other options, by:

• Land transporters.
• Shipping services cargo,.
• Dispatch from terminal.
• Specialized couriers.
• Or any other logistics modality that may be appropriate.

4. Acceptance of the shipping method

By confirming the dispatch, the client accepts that Orfebrería Rodríguez will manage the shipment using the carrier or logistical modality that is available and considered appropriate for the delivery of the order.
If the client does not agree with the carrier or modality proposed by Orfebrería Rodríguez, he/she may:

• Manage the shipment on his/her own.
• Pick up the product directly by his/her own means.

In these cases, the client must inform Orfebrería Rodríguez in advance to coordinate delivery.

5. Shipping or collection managed by the customer

In the event that the client decides to manage a collection, transportation or shipment on their own, said management will expressly correspond to them and will be their responsibility.
This includes, among other aspects:

• Coordination with the carrier or person in charge.
• Payment for the service.
• Timely collection.
• Delivery of instructions to the logistics operator.
• And any new development, delay, loss, breakdown or claim derived from it. of the transport managed directly by the client.

The logistical responsibility of the transport managed by the client will begin once the product is physically delivered to the carrier, courier, delegate or third party authorized by the client, or when it is collected directly by the client.
The above is understood without prejudice to the legal rights of the consumer regarding the quality, suitability or guarantee of the product at the time of delivery.

6. Order processing and dispatch

The shipment will only be managed when:

• The order is finished or available.
• Freight services,.
• The customer has paid the full value of the product when applicable.
• The delivery address has been confirmed.
• And the costs of shipping, packaging or applicable logistics charges have been covered.

Orfebrería Rodríguez will not be obliged to ship orders with incomplete, inconsistent or non-existent information. confirmed by the client.

7. Delivery address and data provided by the client

The client is responsible for providing a complete, accurate and updated delivery address, name of the recipient, contact number, city, country and other data necessary for dispatch.
If the client provides erroneous, incomplete or outdated data, any additional costs derived from reshipping, correction, storage, return, new dispatch or additional management will be assumed by the client.

8. Dispatch and delivery times

Shipping and delivery times are estimates and may vary depending on the destination, the carrier, the chosen modality, weather conditions, logistical developments, operational congestion, customs, force majeure, unforeseen circumstances or any circumstance beyond the reasonable control of Orfebrería Rodríguez.
Orfebrería Rodríguez will inform the client of an estimated dispatch or delivery time, but does not guarantee exact dates or specific times of arrival, unless this has been expressly agreed in writing.
The delivery time Delivery will begin to be counted once the order is ready for dispatch and the applicable payment, validation and logistical confirmation requirements have been met.
In electronic commerce, the supplier must clearly inform the costs and conditions of shipping and must ensure effective delivery to the address indicated by the consumer.

9. Shipping confirmation and guidance

Once the order has been dispatched, Orfebrería Rodríguez may provide the customer with the guide, tracking number or available support, when the mode of transport allows it.
The availability of traceability will depend on the logistics operator used.

10. Product packaging and protection

Orfebrería Rodríguez will pack the product in accordance with reasonable protection, conservation and handling criteria, according to the nature of the good and the type of shipment.
When the product requires special packaging, guacal, additional reinforcement, technical packaging, insurance, declared value or extraordinary protection, said costs will be informed to the client and assumed by them.

11. Shipping insurance

When the carrier or logistics operator offers insurance, declared value or additional coverage for the shipment, Orfebrería Rodríguez may inform the client for acceptance.
Unless expressly indicated otherwise, the cost of said insurance or additional coverage will be assumed by the client.
The existence of insurance will depend on the carrier selected, the destination and the conditions of the shipment.

12. Delivery of the order and verification upon receipt

At the time of receiving the order, the customer or the authorized person must verify, to the extent possible, the external condition of the package and immediately report to the carrier if there are any bumps, openings, humidity, missing parts, improper handling or any other visible anomaly.
It is recommended to take photographs and keep the packaging, labels, guide and delivery supports in case of novelty.
If the order is received by an authorized third party at the address indicated by the client, the delivery will be deemed to have been supplied for logistical purposes. corresponding.

13. Incidents during transport

If the client detects a loss, breakdown, shortage, visible damage or any irregularity related to transportation, they must report the news to Orfebrería Rodríguez as soon as possible and, additionally, follow the reporting procedure required by the carrier when necessary.
Orfebrería Rodríguez may ask the client for reasonable evidence of the incident, such as photographs, videos, transport guide, proof of novelty, description of what happened and other relevant supports.
When the novelty is associated with the service provided. by the carrier, Orfebrería Rodríguez will provide reasonable support to the client to manage the claim, without prejudice to the actions that must be carried out directly before the logistics operator in accordance with its procedures.

14. Responsibility towards transport

The transportation service is carried out by third parties other than Orfebrería Rodríguez. However, this circumstance does not limit the legal rights of the client nor does it exonerate Orfebrería Rodríguez from the obligations that legally correspond to it as a supplier. For this reason, any incident related to the shipment will be reviewed on a case-by-case basis, taking into account the nature of the novelty, the moment in which it occurred, the available media and the rules applicable to transport, consumption and warranty. Colombian law considers clauses that limit the legal responsibility of the supplier or imply waiver of consumer rights ineffective.

15. International shipments

In international orders, the client will assume the costs of shipping, insurance, taxes, duties, taxes, nationalization, storage, customs expenses, freight agent costs and any other value generated in the country of origin, transit or destination, unless otherwise agreed in writing.
The client is responsible for previously verifying import restrictions, customs requirements, permits, taxes and conditions of entry of the product to the destination country.
Orfebrería Rodríguez will not be responsible for delays, immobilizations, inspections, withholdings, charges or demands imposed by customs authorities or third parties abroad.

16. Shipments of products for restoration

In restoration services, the client will assume:

• The cost of delivering the product to the Orfebrería Rodríguez facilities,
• The cost of the packaging necessary to protect the good when it must be sent,
• And the cost of shipping the restored product to the destination indicated by the client.

When the nature of the good requires special packaging, additional protection or particular handling, these costs will also be assumed by the client.

17. Absence of the recipient, rejection or impossibility of delivery

If the order cannot be delivered due to the absence of the recipient, error in the data provided, unjustified rejection of delivery, impossibility of access to the place, non-payment of charges required by the carrier or any circumstance attributable to the client, the costs of resending, return, storage or new logistics management will be assumed by the client.

18. Relationship with withdrawals, returns and guarantees

Issues related to withdrawals, returns, exchanges and guarantees will also be governed by the specific policies published by Orfebrería Rodríguez.
When the right of withdrawal applies, the consumer must return the product by the same means and in the same conditions in which they received it. The transportation costs and other costs involved in returning the good will be covered by the consumer.
In terms of legal guarantee, when the transportation of the product is necessary for its effectiveness, the producer or supplier must assume the expenses and costs involved in the transportation of the good.

19. Service channels

To resolve questions or report news related to the shipment, the customer may contact Orfebrería Rodríguez through the official channels published on the website.