Last update: 04/13/2026
At Orfebrería Rodríguez we make religious goldsmith pieces with artisanal processes, specialized materials and high quality standards. This Warranty Policy applies to products marketed by Orfebrería Rodríguez through its website, WhatsApp, email, social networks, in-person service and other commercial channels enabled by the company.
1. Scope of warranty
Orfebrería Rodríguez guarantees that its products will be delivered in conditions of quality, suitability and safety in accordance with their nature, use and characteristics offered. The warranty exclusively covers manufacturing defects attributable to the product manufacturing process. The legal guarantee, according to Law 1480, is the temporary obligation to respond for the good condition of the product and its compliance with the conditions of quality, suitability and safety legally required or offered.
2. Term of warranty
All Orfebrería Rodríguez products have a warranty of one (1) year and six (6) months, counting from the date of delivery of the product to the customer. This will be the warranty term offered by the company for its products. The SIC points out that, if the producer or supplier announces a warranty term, that is the one that governs; If none are announced, the supplementary term of one year applies for new products.
3. What the warranty covers
The warranty covers manufacturing failures or defects that affect the quality, suitability or correct condition of the product and that are attributable to Orfebrería Rodríguez. When the guarantee applies, as a general rule the free repair of the property will be carried out first; If the product cannot be repaired, it may be replaced or the money refunded, and if the failure is repeated, the consumer may choose between a new replacement or a refund under the legal terms.
4. What the warranty does not cover
The warranty does not cover damage or impairment caused by causes other than a manufacturing defect, such as knocks, falls, misuse, improper handling, improper cleaning, unauthorized repairs or interventions, normal wear and tear due to use, acts of a third party, force majeure or unforeseeable event. The SIC indicates that valid warranty exclusions correspond to the grounds for exoneration provided for by law and not to limitations freely imposed by the supplier.
5. Procedure to request the guarantee
To request the effectiveness of the guarantee, the customer must first contact Orfebrería Rodríguez through the official service channels and report the novelty presented, identifying the product and the corresponding purchase. Decree 735 of 2013 establishes that the consumer must report the damage to the product, make it available to the retailer or producer in the terms provided by the standard and indicate the date of purchase or conclusion of the contract.
The request must include, to the extent possible, the name of the buyer, order number, invoice or sufficient information to locate the purchase, a clear description of the novelty and, preferably, photographs or videos of the product. However, the guarantee cannot be denied solely due to lack of invoice, provided that the consumption relationship can be proven by other means.
6. Prior contact before sending the product
The customer must previously contact Orfebrería Rodríguez before sending, dispatching or delivering any product for warranty review. Once the request is received, Orfebrería Rodríguez will indicate the procedure to follow, the reception point, the appropriate channel or the way to coordinate the transfer of the product, as the case may be.
If the client sends the product on their own without prior coordination, Orfebrería Rodríguez will not assume extraordinary costs, surcharges, additional insurance, premium services, special packaging not required or logistical values not previously authorized. This rule does not eliminate the legal obligation to assume transportation when the guarantee is appropriate and said transportation is necessary, but it does allow the process to be operationally organized and avoid uncoordinated cost overruns.
7. Transportation of the product under warranty
If, after the initial review of the request, it is determined that to make the guarantee effective it is necessary to transport the product, and the claim is appropriate, Orfebrería Rodríguez will assume the necessary transportation costs for the effectiveness of the guarantee, in accordance with Colombian regulations. Decree 735 of 2013 expressly provides that, if transportation of the good is required, the costs must be assumed by the producer or distributor, as the case may be.
Therefore, the operational position of Orfebrería Rodríguez will be as follows: the client first reports the news, the company reviews the request, indicates the procedure and, if the guarantee applies, coordinates or authorizes the applicable reception or transport mechanism. If the client unilaterally chooses a different, more expensive or unauthorized means, unreasonable extraordinary extra costs may not be assumed by the company. This wording keeps the operation orderly without ignoring the legal rule on transportation under warranty.
8. Place of receipt of the product
The product must be made available to Orfebrería Rodríguez in the same place where it was delivered when purchasing it or at the service points that the company has for this purpose, at the consumer's choice within the enabled options. If the consumer wishes to make the guarantee effective directly with the producer, they must deliver it to their facilities. This is established by Decree 735 of 2013.
9. Review and response to the request
Once the request has been submitted with the minimum necessary information, Orfebrería Rodríguez will review the case and inform the client of the corresponding decision. When the company denies the guarantee, makes it effective in a manner other than that requested or accepts it under a specific modality, it must express in writing the reasons for its decision and the evidence that supports it. This is also provided for in Decree 735 of 2013.
10. Repair, replacement or money back
When the guarantee applies, the solution will be applied in accordance with the law. As a general rule, completely free repair of the product will be carried out. If the item cannot be repaired, it will be replaced or the money returned. If the failure repeats after the repair, the consumer may choose between a new replacement or a refund, under legal terms.
11. Service periods
Salvo que exista un plazo especial fijado por la autoridad competente para un tipo de bien específico, la reparación deberá realizarse dentro de los treinta (30) días hábiles siguientes al día en que el producto sea entregado para reparación. Si procede la reposición del bien y no existe un plazo especial distinto, esta deberá realizarse dentro de los diez (10) días hábiles siguientes a la puesta a disposición del bien por parte del consumidor. These deadlines are established in Decree 735 of 2013.
12. Proof of receipt and repair
When the client delivers a product to make the guarantee effective, Orfebrería Rodríguez will issue the corresponding receipt with the basic identification of the product and the reason for the claim. If the product is repaired, the company will provide a proof of repair indicating the repair carried out, the parts replaced or repaired, the date of delivery of the product and the date of return. This obligation is provided for in article 12 of Law 1480 of 2011.
13. Product warranty and ownership
The guarantee can be requested by anyone who has the status of consumer and can prove the consumer relationship. It is not an essential requirement to be the formal owner of the property or to exclusively present the physical invoice, as long as there are other suitable means to prove the purchase. The SIC has expressly specified it.
14. Contact
To request the effectiveness of the guarantee, the client may contact Orfebrería Rodríguez through the official channels published on the website.
Contact email: contacto@orfebreriarodriguez.com
